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Answering Our Customers’ Most Frequently Asked Questions

October 01, 2019DMT.NEWS

#DMTBeautySpot #beauty

Outfit Details:
Gal Meets Glam Collection Celeste Dress, Mark Cross Bag (similar here, cream version here), Hair Bow

Caring for our customers has been a priority for us since the day we launched Gal Meets Glam Collection. We have a wonderful customer service team, and we also frequently chat with customers via blog comments, Instagram comments and DMs, and more. From helping you find the perfect dress for a special occasion to figuring out the size that will fit you flawlessly, connecting with our community on another level has been an exciting part of this journey. Whether you’re a long-time Gal Meets Glam Collection shopper or considering making your very first purchase, take a look below at some of our most frequently asked customer questions!

fall green plaid dress
fall mauve dress

I’m a first-time customer and am unsure about my size. What size would you recommend?

Our dresses are typically true to size; however, if you find yourself between sizes we generally suggest going with the larger size. You’re always welcome to reach out to our customer service team (cs@galmeetsglamcollection.com) with your specific measurements so they can give you a personalized recommendation!

Do you offer specialty sizes (petite and tall sizes)?

We do offer a selection of our dresses and jumpsuits in petite sizes. You can find the styles quickly by going to the Dresses category of our website and then selecting Petites from the drop-down menu.

At this time, we don’t offer tall sizes, but we are always interested in knowing what our customers are looking for when they shop with us! We appreciate hearing if this is something you would be interested in.

What is the difference between petite and regular sizes?

Our petite dresses are typically 0.5-1 inch shorter in length, as well as being shorter in sleeve length and throughout the bodice.

When will a style be restocked?

Each collection is limited edition so we generally do not restock sold-out styles. If the piece you have your eye on is still on our website, we invite you to add yourself to the waitlist so you can be notified if it comes back in your size (more information about our waitlist process below). P.S. We have re-released a very select few of our previous best-selling styles, so it’s always worth keeping an eye out!

What is the waitlist reservation and how does it work?

When you purchase a waitlisted item, you’ve secured your chance to purchase the out-of-stock style on a first-come, first-served basis (since sold-out styles often become available through transfers, returns, and exchanges). During this transaction, your method of payment will be authorized for the merchandise amount, but you will not be charged for the item unless we are able to ship it to you. If we are able to fill your request, then congratulations! We will accept your method of payment, ship your order, and send you an email confirmation with a tracking number. If after 30 days, your waitlisted item is still out of stock and we are unable to fill your order, the order will be canceled and you will be notified.

Please note: purchasing a waitlisted item will not guarantee you will receive the item, but it will guarantee you priority access to the item as it becomes available.

What is your return policy?

Merchandise mailed back 30 days from the date the order was received will be refunded back to the original method of payment. If the order is sent back after 30 days, we offer a refund in the form of online store credit. All items must be unworn with the original tags still attached in order to be eligible for a return. To initiate a return, fill out the order number and billing zip code on this page.

Is there a specific way bows should be tied?

While this may depend a little on the specific dress/bow, you can find our general bow-tying tutorial here!

You can find the answers to many more questions in the full FAQ section on our e-commerce site. Still wondering about something or need personalized assistance? Email cs@galmeetsglamcollection.com or call 888.809.5428 to connect with our customer service team.

The post Answering Our Customers’ Most Frequently Asked Questions appeared first on Gal Meets Glam.



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Lisa, Khareem Sudlow

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